How will my footwear arrive?
New and in its box, with a tracking number from the moment it leaves until it arrives at your door.
How much does shipping cost?
Nothing: shipping is free on all orders to Chile, Spain, France, Italy, the Netherlands, and the United States, always with tracking.
Do I have to pay customs upon receiving my order?
No. Customs procedures are included: the price you pay is the final price. More details in Shipping and customs.
How long does my order take?
The estimated date appears on each product page and in your order summary. All shipments are tracked.
Which size should I choose?
HOKA and On fit true to size. Check our Size guide and, if you are between sizes, choose the larger one.
Can I exchange the size?
Yes, you have 30 days from the moment you receive your order. Check Exchanges and returns.
Which model should I choose if I am on my feet all day?
For long shifts, we recommend maximum cushioning: HOKA Bondi 8 or On Cloudmonster 3. For daily use and the city: HOKA Mach 6, On Cloud 6 Coast, or On Cloudtilt Remix. If you work or walk on uneven terrain: HOKA Challenger ATR 7, Mafate Speed 2, Mafate Speed 4, or Tor Summit. For summer and water: HOKA Hopara 2.
Are these sneakers suitable for plantar fasciitis?
Good cushioning and support can make long days more comfortable, but footwear does not replace a diagnosis. If you have persistent pain in your heel or the sole of your foot, consult a podiatrist or orthopedic doctor.
What payment methods do you accept?
You will see all payment methods available for your country at checkout.