Shipping policy
Shipping
We ship to Chile, Spain, France, Italy, the Netherlands and the United States.
Free shipping
Shipping is free on all orders to every country we sell to. All orders travel with a tracking number.
Customs and taxes included
We take care of customs clearance. The price you pay at checkout is the final price: you will not pay any additional charges when you receive your order.
Delivery times
- Processing: we prepare your order within 1 to 3 business days after payment is confirmed.
- Delivery: the estimated date is shown on each product page and in your order summary. International shipments may take longer depending on the destination country.
Delivery times are estimates and may vary for reasons beyond our control, such as carrier delays, customs inspections or peak seasons.
Tracking
As soon as your order ships, we send you an email with the tracking number so you can see where it is at all times.
Delivery address
Please make sure your address is complete and correct before paying. If you need to correct it, write to us as soon as possible from our Contact page; if the order has already shipped, it may not be possible to change it.
Undelivered orders
If the carrier cannot deliver your order or it is returned due to an incorrect address, we will contact you to arrange a new shipment.